How to Create Feedback QR Codes Using QRCodeChimp

Capturing customer feedback isn’t a luxury; it’s essential. In fact, 89% of U.S. shoppers read reviews before making a purchase, and 93% say online reviews influence their buying decisions. Despite the above data, traditional feedback collection methods, such as paper forms, email surveys, and kiosks, are increasingly being overlooked by consumers due to their time-consuming nature, resulting in the loss of valuable insights.

Enter feedback QR codes: a contactless, instant, and mobile-friendly way to gather real-time customer voices. With a simple photo scan, customers can share their experience, and businesses instantly receive data to improve service, build loyalty, and grow faster.

In this guide, you’ll master how to create powerful feedback QR codes using QRCodeChimp—a no-code solution that makes feedback collection effortless and effective. Let’s transform every scan into an opportunity.

What is a feedback QR code?

A feedback QR code is a simple yet powerful tool that businesses can use to gather customer feedback about their services or offerings. When scanned, it redirects users to a digital feedback form where they can give ratings and share their experiences or suggestions.

This solution offers key features like user convenience, customization, real-time response collection, and detailed analytics, making it an efficient feedback management system. Businesses use it to gain valuable customer insights, improve their service quality, and boost their online reputation.

Simple steps to create a feedback QR code 

Here’s a breakdown of the steps to creating a feedback QR code using QRCodeChimp. 

Step 1: Log in to your QRCodeChimp account and go to the Feedback QR code solution. 

Step 2 (optional): Enter your page code.

Your page code is a unique identifier for your feedback page. Once saved, it cannot be edited later. 

Step 3: Select page template.

Select a page template that aligns with your brand’s aesthetics.

Step 4: Fill in the ‘Profile’ section.

4.1: Add your brand logo, business name, and description in the Profile section.

4.2: Toggle ON the ‘Profile Connect Icons’ button if you want to add your mobile number, email, WhatsApp contact, location, and more. 

Step 5: Fill in the ‘Smart Feedback’ section.

5.1:  Add a Header Image, Title, and Description. For the title, you may write “Rate Us” and add a description, such as “Please rate your level of satisfaction with our services.”

✍🏻 Note: This section is enabled by default. 

5.2: Now, set the maximum rating threshold, i.e., up to 5 or 10, and select the icon (stars, hearts, or numbers). If you set the rating limit to 10, you can only choose the number icon.
You can hide the label below the rating scale by disabling the radio button for the lowest and highest rating labels.

Step 6: Set the ‘Rating Action.’ 

To set the positive rating threshold, choose the minimum rating that you’ll consider as a positive review, e.g., 4/5 or 9/10. Now, for example, if the user gives a 4/5 or 5-star rating, it will be considered a positive rating, and a ‘Thank You Message’ will appear. However, if they give a rating below your positive threshold, a feedback form will appear instead. You will learn how to set up the feedback form in step 7. 

6.1: For the ‘Thank You Message,’ add a Heading such as ‘Thank You!’ and a Description such as ‘Your honest review is valuable to us.’ 

6.2: Right below there is a clickable button. Add a call-to-action text for the button, such as ‘Visit our site,’ and include your website URL so that users are redirected to your website when they click the button. 

Step 7: Set up the feedback form. 

For the feedback form, you need to add a Header Image, Title, and Description. Then, you can add as many labels or questions as you want to include in the form. 

✍🏻 Note: The Header Image and Title, Description buttons are pre-enabled. 

7.1: Add a header image; choose the default image or upload a different image from the File Manager. 

7.2: Add a title such as ‘Please provide your feedback’ and a description such as ‘We’re sorry our services didn’t meet your expectations. Please share more details with us.’

7.3: Then enter the form’s Labels/Questions, such as ‘Your Name,’ ‘Your Email,’ and ‘Your Phone Number,’ and for the required fields in the form, mark the labels as ‘Required.’ If the user misses those fields and tries to submit the form, they’ll receive an error message saying ‘This field is required.’ 

Step 8: Set the “Terms and Privacy Policy.” 

This is a mandatory field in the form. Here, you need to: 

8.1: Add a label for Terms and Privacy Policy consent, such as “I agree to Terms and Privacy Policy.” 

8.2: Click on “Update Terms and Privacy Policy.” Select the checkbox for “I accept the Forms usage terms and data…” and enter the Support Email, Terms and Conditions, and Privacy Policy fields. 

8.3: Click on “Save.”

✍🏻 Note: If the form’s Terms and Privacy Policy are already updated at the Account Settings level, you can skip this step. 

Step 9: Prompt the user to submit the form with a ‘Submit’ button. 

This button at the end of the form directs the user to submit the form. Label the button as ‘Submit.’ 

Step 10: Add a ‘Completion Message.’ 

When the user finally submits the form, a completion message appears on their screen. 

10.1: Similar to the ‘Thank You Message’ described earlier, add a Heading and Description. You can write a heading like “Thank you!” along with a description like “Your feedback has been received successfully. We’ll be in touch soon.” 

10.2: Again, add a call-to-action text for the clickable button right below the completion message, and add the URL to the content you want to redirect the user to. 

Step 11: Set email notifications for every single form submission.

Select ‘Email me on Form Submission’ to receive email alerts every time a user submits the form. Enter the email IDs where you want to receive the notifications. 

✍🏻 Note: With QRCodeChimp’s Free and Starter plans, users can add up to one email ID, while with the Ultima and above plans, they can add up to seven email IDs. For full details, please visit our pricing page. 

Click Next. 

Step 12: Design your feedback form. 

Go to the Design/Settings tab and select background image, colors, and other elements to make your feedback form visually engaging. 

Click Next.

Step 13: Design and customize your feedback QR code. 

Go to the QR code tab and choose from various QR shapes, colors, and designs to customize your feedback QR code. You can also add your brand logo at the center of the code to enhance brand recognition and build users’ trust.

Step 14: Finally, click on ‘Save.’

Conclusion 

Your customers are the voice of your brand, and their feedback is a key asset that continuously drives improvements, smarter decisions, and long-term business growth. Feedback QR codes make collecting customer feedback a breeze, gathering honest input faster and in real time. And with the right tool like QRCodeChimp, creating and managing them becomes effortless.

Start using QRCodeChimp today to create customized, trackable feedback QR codes in an instant. Also, make the most of features like real-time analytics, custom branding, and easy editing.

Frequently asked questions